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Continental Airlines - Boeing 777 Flight Manual
GENERAL
The purpose of this manual is to provide Continental Airlines flight crews with
a document which serves both as a training aid and as an inflight tool for
handling normal and non-normal situations.
Included in this introduction is an overview of the organization and procedures
of Sections 1 through 5 and a detailed discussion of the standard formatting
devices used in developing all normal and non-normal checklists.
Flight crews are expected to be familiar with these formatting devices and to be
prepared to operate under these guidelines on the line and during simulator
training.
CRM
Effective Crew Resource Management (CRM) can substantially improve safety
in line operations. Technical proficiency, knowledge of aircraft systems and
adherence to standard operating procedures continue as the foundation of
aviation safety. Effective CRM should also help a crew achieve safe conclusion
of the flight when non-normals or other problems occur. Continental Airlines is
committed to fostering a high level of CRM skills. The practice of effective
CRM is expected behavior among all crewmembers.
Pilots should routinely utilize effective CRM skills as discussed during the
Thrust & Error Management (TEM) workshops. All crewmembers are
expected to build strong CRM skills, so that each pilot can contribute fully
during both normal and non-normal line operations. Industry studies have
shown that most airline mishaps were attributable to poor CRM. Failure to
follow standard operating procedures, failure of non-flying pilots to monitor the
flying pilot, and unchallenged tactical decision errors by the Captain were the
leading causes identified. Effective CRM would have broken the chain of
events leading to an accident in the majority of mishaps studied。
Crew Effectiveness Markers
The following Crew Effectiveness Markers were developed to assist
crewmembers in their understanding and practice of Crew Resource
Management. The markers were structured in a checklist format for ease of use
and recall. Crewmembers should use the markers as a checklist for decision
making and as a guide for crew briefings. They should be reviewed periodically
to improve CRM proficiency, just as emergency and non-normal checklists are
revisited from time to time. CRM will be evaluated in training events,
proficiency check, and line check utilizing the Crew Effectiveness Markers.
The Crew Effectiveness Markers can also serve as a debriefing tool after a line
flight or training event. A debrief should always be conducted after a flight
which challenged a crew in some manner. Potential exists for valuable new
learning if a crew conducts a frank yet positive self-evaluation following
significant flight events. Debriefings should be conducted by the Captain, but
may be initiated by anyone in the crew. Frequent, open communications and
active listening are consistently identified as key characteristics of the most
effective flight crews.
· Set a professional example.
· Adhere to SOP, FAR’s, sterile cockpit, etc.
· Demonstrate high level of flying skills.
· Be adept at normal and non-normal procedures.
· Maintain thorough systems knowledge.
Briefing and Communication
· Set an open tone.
· Fully brief operational / safety issues.
· Explicitly encourage participation.
· All are obligated to seek and give information.
· State how SOP deviations will be handled.
· Include cabin crew.
Leadership and Teamwork
· Balance authority and assertiveness.
· Promote continual dialogue.
· Adapt to the personalities of others.
· Use all available resources.
· Must share doubts with others.Crew Effectiveness Markers
The following Crew Effectiveness Markers were developed to assist
crewmembers in their understanding and practice of Crew Resource
Management. The markers were structured in a checklist format for ease of use
and recall. Crewmembers should use the markers as a checklist for decision
making and as a guide for crew briefings. They should be reviewed periodically
to improve CRM proficiency, just as emergency and non-normal checklists are
revisited from time to time. CRM will be evaluated in training events,
proficiency check, and line check utilizing the Crew Effectiveness Markers.
The Crew Effectiveness Markers can also serve as a debriefing tool after a line
flight or training event. A debrief should always be conducted after a flight
which challenged a crew in some manner. Potential exists for valuable new
learning if a crew conducts a frank yet positive self-evaluation following
significant flight events. Debriefings should be conducted by the Captain, but
may be initiated by anyone in the crew. Frequent, open communications and
active listening are consistently identified as key characteristics of the most
effective flight crews.
Overall Technical Proficiency
· Set a professional example.
· Adhere to SOP, FAR’s, sterile cockpit, etc.
· Demonstrate high level of flying skills.
· Be adept at normal and non-normal procedures.
· Maintain thorough systems knowledge.
Briefing and Communication
· Set an open tone.
· Fully brief operational / safety issues.
· Explicitly encourage participation.
· All are obligated to seek and give information.
· State how SOP deviations will be handled.
· Include cabin crew.
Leadership and Teamwork
· Balance authority and assertiveness.
· Promote continual dialogue.
· Adapt to the personalities of others.
· Use all available resources.
· Must share doubts with others. |
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